FAQ

What types of products does Blomus Shop offer?

We specialize in modern, high-quality home furnishings and accessories, including bathroom upgrades (like bath rugs, towels, and storage), decorative items (such as clocks, candles, bowls, and trays), and curated collections from brands like COLIBRI, CEOLA, and BORDA. Our products blend functionality with elegant design.

Are Blomus Shop products durable and functional?

Absolutely. We prioritize exceptional quality, modern aesthetics, and functionality in every product. Each item is designed to elevate your space while offering practical use, whether it’s plush bath towels or sophisticated decorative pieces.

What shipping options are available?

We offer two shipping methods:
– Standard Shipping: A flat rate of $12.95 via DHL or FedEx, with delivery in 10-15 business days after processing.
– Free Shipping: Available for orders over $50 via EMS, with delivery in 15-25 business days after processing.

Do you ship globally?

Yes, we offer seamless global delivery, except for some remote locations and parts of Asia. Our system will confirm availability during checkout.

How long does order processing take?

Orders are processed within 1-2 business days. You’ll receive a confirmation email and tracking details once your order ships.

What is your return policy?

We accept returns within 15 days of receipt. Items must be unused and in original packaging. Please contact our customer service at [email protected] to initiate a return.

Are there any items that cannot be returned?

For hygiene reasons, certain personal items like bath towels may not be returnable if opened. Please check product details or contact us for specifics.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for a secure and convenient checkout experience.

Is my payment information secure?

Yes, we use encrypted payment processing to ensure your data is protected. We do not store sensitive payment details.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. Use it to monitor your delivery in real-time with our logistics partners (DHL, FedEx, or EMS).

Can I modify or cancel my order?

Orders can be modified or canceled within 24 hours of placement. Contact us immediately at [email protected] for assistance.

How do I contact customer service?

Reach us at [email protected] for any questions. Our team is dedicated to providing refined and reliable support.

Where is Blomus Shop located?

Our address is 1946 Oakmound Road, Chicago, US 60603. We serve customers worldwide with a commitment to quality and elegance.